Terms of Sale

TERMS & CONDITIONSORDERS Purchasing from Giordano Cosenza is a simple and secure process. The customer should browse the collections, select the product, and order its shipment. The online store offers clothing and accessories from the best international fashion brands. Thanks to Giordano Cosenza's exclusive service and unmistakable style, shopping will become a unique experience. To browse the offerings, simply select a CATEGORY and discover the selection of products from leading Italian and international brands offered by Giordano Cosenza. Each product is accompanied by a descriptive sheet detailing information about the model, price, composition, sizes, and colors. With ADD TO CART, the desired item is placed in a virtual shopping bag, allowing you to continue browsing other pages of the site, awaiting order confirmation. At any time, new purchases can be added, or, with the DELETE ITEM function, previously selected items can be removed. Clicking on the SHOPPING BAG link will display the prices of individual items purchased and the total amount of the order, which is still partial and unconfirmed. Thanks to the WISHLIST feature, you can compile a list of your favorite items while shopping, which will be saved in a reserved space, allowing you to review them whenever you wish. Once you have made your selection, simply add it directly to your cart. With SEND ORDER, online shopping comes to an end. If you are already a Giordano Cosenza customer, simply enter your email and password, and the system will automatically recognize you. If this is your first visit to the Giordano Cosenza online store, you need to register on the site (by clicking on the REGISTRATION link) to enter the necessary details for purchase and shipping. Once registration is complete, the system will store your information, and the customer will be automatically recognized during subsequent visits. Products purchased on Giordano Cosenza are sold directly by Giordano Cosenza.

You can request any information from Giordano Cosenza through our assistance services. Remember that you can always contact Giordano Cosenza via Email.

For any other legal information, please consult the sections: General Conditions of Use, Privacy Policy, and Right of Withdrawal.

Our commercial policy
1. Giordano Cosenza offers products for sale on Giordano Cosenza and carries out its e-commerce activity exclusively for its end-users who are "consumers."
2. When we refer to "consumer," we mean any natural person acting on Giordano Cosenza for purposes unrelated to their commercial, entrepreneurial, or professional activity. If you are not a "consumer," we invite you to refrain from conducting commercial transactions on Giordano Cosenza.
3. In consideration of its commercial policy, Giordano Cosenza reserves the right not to process orders from parties other than "consumers" or orders that do not comply with its commercial policy.
4. These General Terms and Conditions of Sale exclusively govern the offer, forwarding, and acceptance of purchase orders for products on Giordano Cosenza between users of Giordano Cosenza.
5. The General Terms and Conditions of Sale do not, however, regulate the provision of services or the sale of products by parties other than Giordano Cosenza that are present on Giordano Cosenza through links, banners, or other hyperlinks.
6. Giordano Cosenza reserves the right to cancel and/or revoke any order for any reason (unavailability, inventory error, defective items). Obviously, the cancellation will be followed by a refund of the entire amount spent; the refund will be made using the same method as the original payment for the order.
Guarantees and product pricing
1. Only luxury brand and premium quality products are offered for sale on Giordano Cosenza. These products are purchased directly from carefully selected retailers for their rigorous quality controls.
Giordano Cosenza, through current collaborations, sources from Luxury Boutiques located exclusively in Italy; thanks to consolidated direct relationships (all authorized retailers). The merchandise offered for sale on the Giordano Cosenza website is not obtained exclusively from brand owners, but from authorized retailers. Giordano Cosenza declares that it is not an authorized retailer or agent of the brands sold on the site. All brands mentioned on the site are registered trademarks of their respective owners who hold the rights and ownership. The sole mention of these brands on the site does not suggest or imply that the respective owners have any affiliation or agreement with the site itself. Most of the brands present on the website and referring to products for sale on Giordano Cosenza are famous brands well-known to the general public and to every user of Giordano Cosenza.
2. Giordano Cosenza does not sell used, irregular, or lower quality products than the corresponding standards offered on the market.
3. The essential characteristics of the products are presented on Giordano Cosenza within each product sheet. However, the images and colors of the products offered for sale on Giordano Cosenza may not correspond to the real ones due to the Internet browser and monitor used.
4. Product prices may be subject to updates. Please verify the final selling price before submitting your order form. The change in selling price, whether an increase or decrease, is our unquestionable choice and can occur even a few seconds after you place your order.
5. Giordano Cosenza, in the event of you exercising your right of withdrawal, has the right not to accept the return of products that lack their respective tags or warranty seal, products that have been altered in their essential and qualitative characteristics, or that have been damaged.
6. As this catalog is comparable by law to mail-order sales, Giordano Cosenza reserves the right to cancel orders and/or purchase procedures in case of an error in the publication of prices or items for sale. In this case, the customer will obviously be reimbursed for all expenses incurred.
SHIPMENTS Shipments are available throughout Italy. Giordano Cosenza ships within Italy and worldwide exclusively through the GLS/DHL express courier service. All goods shipped by Giordano Cosenza are carefully packaged. Along with the shipped goods, Giordano Cosenza will include the invoice in the package (or via email if requested), detailing the prices of the purchased items.

FREE INSURANCE Giordano Cosenza is covered by free insurance against theft and/or accidental damage for all shipments. The insurance remains valid until the moment the goods are delivered.

ORDER PROCESSING All regularly completed and paid orders will be processed within two working days: all shipments from Giordano Cosenza depart only on working days, Monday to Friday, from 9:00 AM to 5:30 PM. Orders placed on Saturdays and Sundays will be handled the following Tuesday.

TRACK YOUR SHIPMENT ONLINE Giordano Cosenza offers its customers a traceable shipping service at all times, thanks to the service provided by GLS/DHL. The customer will receive an email confirming the shipment of the goods with the tracking number provided by DHL, which will allow them to check the progress of their shipment at any time. Alternatively, they can always check the delivery status in real-time in the "My Account" section of the website.

WORLDWIDE SHIPPING Shipments can be DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid), depending on the shipping address. DDP (Delivery Duty Paid) shipments are made to EU countries (Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Slovakia, Slovenia, Spain, Sweden, and Hungary) where VAT/TVA is already calculated and included in the purchase price. DDU (Delivery Duty Unpaid) shipments are for non-EU or non-Schengen countries, not subject to VAT/TVA payment on the purchase price.

DELIVERY TIMES Delivery times are influenced by the destination areas of the products. ITALY (DDP): shipment is generally expected within 24 hours of the order. Delivery is generally expected within 1/3 working days from shipment. European Extra-EU Countries (DDU): delivery is generally expected within 3-5 working days from shipment. Rest of the World: delivery is generally expected within 7-10 days from shipment with Express Service.

DELIVERY CONDITIONS Once the goods are delivered, the Customer is responsible for carefully inspecting the package before signing the delivery receipt. If the packaging appears tampered with or not intact, the Customer may sign the delivery receipt with reservations or refuse delivery. Any anomalies must be promptly reported to the local GLS or DHL office and to Giordano Cosenza by sending an email to our customer service. Should the Customer refuse delivery of the goods, any shipping costs necessary for returning the package to Giordano Cosenza will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to Giordano Cosenza at the Customer's expense. In this case, Giordano Cosenza will deduct this amount from any refund due to the Customer.

ALL PRODUCTS ARE MARKED WITH A SALES TAG (BRAND-MODEL-PRICE) AND A WARRANTY SEAL (PRODUCT INTEGRITY AND CHECK BEFORE SHIPMENT). THE PRODUCT CANNOT BE WORN EXCEPT FOR A TRY-ON AND WITHOUT CUTTING OR REMOVING THE TAG AND GIORDANO COSENZA SEALS IN ANY WAY. IN CASE OF REMOVAL OF THE TAG AND SEAL, ANY RETURN OR REFUND REQUEST WILL BE REJECTED. IT WILL NOT BE POSSIBLE TO DISPUTE THE RETURN IN ANY WAY!