Terms and conditions of sale

• Subject
• Products
• Prices
• Order
• Payments
• Shipping methods
• Returns, Changes, Replacements
• Defective Goods
• Imprint and conditions of use
• Responsibility
• Intellectual property



These general conditions of sale apply between: The company BROS srl, a limited liability company, share capital € 10,000.00 fully paid Registered Office: Via B. Bertucci N°8 - 87100 Cosenza, VAT and tax code: 03317920787, Office of Cosenza Company Register

REA number: CS – 226 831, hereinafter referred to as “BROS srl" and All physical persons, defined under art. 18 of the Consumer Code,  as "consumer" who visit and who make a purchase on the web- site here after ' "USER" These conditions aim to define the mode of Distance selling BROS  Ltd. and the USER, from ordering through to payment and delivery. They regulate all the steps needed for execution of the order and ensure the monitoring of this order between the contracting parties.

The order implies irrevocable adhesion to the general conditions of sale. The general conditions can be in a time of changes or additions; It provided, however, that the conditions applicable to the sale will be those in force at the date on which it was submitted by you on the order site.

The “User” declares:

- the ability to conclude this contract;

- not to make acquisitions in order to resell the products;

-Is not acting for purposes related to the commercial, business or professional activity.

To purchase one or more products on site is necessary to first proceed to creating your own customer profile giving their consent to the processing of their personal data.

You will be liable for any improper or unauthorized use of site and its content. Thus BROS srl will not be held responsible for any use of the site and its contents, put in place by the User in violation of these conditions, laws or regulations or in any case that has not been previously authorized by BROS srl in writing.

In addition, the User will be held responsible in case of disclosure of information or data that are incorrect, which is false or relating to third parties (in the event that the third parties have not given their consent), as well as for any improper use of such data or information.


The products offered for sale by BROS srl are those that appear on the website

www. the date of the consultation of the site by you. sells only products of excellent quality, purchased directly from the most prestigious Italian and international fashion houses. BROS srl is the official dealer for all products and all brands that are offered for sale on this site. The products are offered for sale within the limits of available stock. Characteristics of the products offered for sale are described with the greatest possible degree of accuracy. However, the images and colors of products offered for sale on may not match the actual ones due to the Internet browser and / or monitor: BROS is not responsible for any inaccuracies due to a particular computer configuration or a malfunction. For further product information please contact Customer Service by e-mail If, due to the purchase by several simultaneous clients, the ordered product is no longer available, you are sent an e-mail of cancellation. 

BROS Srl may change at any time and without notice the products offered for sale on and its price. As an authorized dealer of all brands on the site, guarantees the authenticity of each item. 


The prices published on the website, payments and invoices of orders are in Euro:

- For EU countries include VAT. The prices indicated take account of the VAT applied on the day when the order is submitted. If the interest rate were to be modified, these changes could affect the price of the items without which the User can complain nothing;

- For countries outside the European Union Taxes are not included (VAT).

The prices do not include any shipping costs.

The shipping costs are shown at the time of order, according to Article 7 mode and remain at Your expense except in cases where the same are expressly charged with BROS srl. 

Shipments outside the European Union are exempt from VAT but may provide for the payment of import taxes, which is the sole responsibility of the customer. BROS srl reserves the right to change its prices at any time. The products will be billed based on the rates in force on the site at the time when the order is recorded. The amount that will be charged to your credit card or your bank account can vary because it is based on currency fluctuations and bank fees. We therefore invite you to contact your credit card company to request detailed information on exchange rates and bank fees related to the transaction.


By placing an order, you represent:

- That I have read and accepted irrevocably the present general conditions of sale. The shipment of the order is worth thus acceptance of the general sales conditions, the Policy on the processing of personal data and the terms and conditions for withdrawal.

- Expressly and irrevocably to accept the prices and descriptions of products available for sale, as identified on the site and having considered complete and exhaustive.

The order will be definitively recorded only at the time of the last confirmed in the payment (by credit card, Paypal or bank transfer screen). Since the last click of acceptance, the order is considered irrevocable.

In any case, before sending the order and payment will be made visible on the site a screen where the information will be published about the identity of the supplier, the main characteristics of each product ordered and its price (including all applicable taxes ), the type of payment used, the conditions of delivery of the products, the contributions that may be required for delivery and transportation in addition to references to the terms and conditions for the return of products purchased online. In time the order by BROS Ltd is expected to send a mail to you. This email is a confirmation that the order has been taken into account by BROS Ltd., and as well as the ordered product is available. For more information on this stage, monitoring or performance of your order, questions about shipping times, the conditions for exercising the right of withdrawal or any other questions, you can contact BROS srl via e-mail to: 


You can make purchases directly online through these payment methods: 

• Sia Pay Credem an all credit card circuit

 GestPay is the first online payments platform in Italy, with the higher safety level.

You can pay from anywhere in the world and with any credit card.

• PayPal (PayPal account or credit card)

 PayPal is the world leader in secure online payments. It allows you to make purchases with maximum security through a PayPal account or credit card. The amount is debited from the customer's account on the basis of actually shipped items. For more information click here.



• Payment to our office

You can finally proceed to purchase online by taking advantage of the Pick & Pay service.

This service is to be paid (in cash, up to a maximum limit of € 1,999.99, or by credit card) and pick up the goods directly and free of charge at our Boutique in Via B. Bertucci N°8, 87100 Cosenza.

The withdrawal must be made within three working days of receiving the email order confirmation. The failure to meet this final deadline will result in the cancellation of the order. 

The delivery note and / or invoice will be included in the package containing the product ordered. Users who place an order will have the ability to print your invoice directly from the site, in the field reserved for this purpose.

The contract (sales) means that the effects "subject to", that is, with BROS srl reserve the sales contract in the event that the crediting of the payment is not made. In this case BROS Ltd., pursuant to art, 1456 Civ. Italian may also rescind the relationship with the User under these conditions. You authorize BROS srl to debit your account and "subject to" the amounts for products purchased on the site by means of the chosen method of payment.

Shipping methods

All purchases with specialization in Italy and Islands are delivered by courier BRT, GLS or TNT. For all other destinations it is used BRT, TNT, DPD Group, Fedex, DHL courier. BROS Ltd. does not deliver to PO boxes (P.O. Boxes).

As required by the rules of the trade, of all shipments from the BROS Ltd. are accompanied by an official invoice declaring the value of the individual items in Euro. For items on sale invoice shows the discounted amounts.

Orders are shipped directly from BROS Ltd. (Cosenza - Italy) from Monday to Friday from 9:30 to 17:30. Orders placed Friday night, Saturday and Sunday will be processed the following Monday. Once the items have been shipped it is no longer possible to change the destination address. 


Delivery areas, costs and time of Shipping:



Free shipping for orders over 100€ - 2/3 working days (3/4 days for islands). Below 50€ the shipment will be charged by the customer. The price of the shipment is variable based on the forwarder rates and will always be indicated in the order.



Up to 4/5 working days - shipments to Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Netherlands, Norway, Portugal, Monaco, UK, Spain, Sweden. The price of the shipment is variable based on the forwarder rates and will always be indicated in the order. 



Up to 7 working days - shipments to Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Estonia, Faroe Islands, Gibraltar, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Macedonia, Moldavia, Montenegro, Norway, Poland, Czech Republic, Romania, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine, Hungary. The price of the shipment is variable based on the forwarder rates and will always be indicated in the order. 



Up to 6 working days - The price of the shipment is variable based on the forwarder rates and will always be indicated in the order.



Up to 7 working days - The price of the shipment is variable based on the forwarder rates and will always be indicated in the order.



Up to 10 working days - shipments to Africa, America, Asia, Australia, New Zealand. The price of the shipment is variable based on the forwarder rates and will always be indicated in the order. The price of the shipment is variable based on the forwarder rates and will always be indicated in the order.


• You can use the Pick & Pay service (payment and collection at our boutique) See section Payments (link).

To ensure the safety of the shipment the shipper asks the signature "receipt" of the recipient at the time of delivery; if this is not possible, the goods are not delivered. Upon arrival of the goods, customers are asked to carefully inspect the package before affixing a successful delivery of the shipment test signature.


If, upon delivery, the outward appearance of the package has deficiencies, the Customer must proceed to open the package in the presence of the conveyor and for any reason, the box looks tampered or if the tape is not intact, clients are requested to sign the receipt "subject", or to refuse delivery. Any problems in the delivery must be reported promptly to our customer service and no later than 14 calendar days after order confirmation.

Returns, Changes, Replacements

Within 14 days of receipt of the product (the "Term Return"), a term after which the products delivered are accounted as compliance with and accepted by the user and BROS srl. reserves the right to reject the change or refund, then You may:


1)  exercise the right of withdrawal and return the purchased goods


 2) change / replace the items purchased;


3) require a store credit


After this period, the products delivered are accounted as compliance with and accepted by the user and BROS srl the right to refuse to exchange or refund.

The rights referred to in points 1) and 2), in addition to respecting the terms and procedures described above, must be exercised properly.


The user can exercise their right of withdrawal, expressing unequivocally its intention to withdraw, by sending an e-mail to, in order to obtain a Return Authorization Number ( RMA - Returns Merchandise Authorization). Such authorization must be attached to the package together with a copy of the electronic invoice.

BROS SRL will reimburse the full cost of products returned by the customer as long as accompanied by the authorization to made issued by BROS srl. To get a refund, or you can ship the products ordered, sending them to the address indicated below:


BROS srl

Via B. Bertucci n. 8

87100, Cosenza, Italia.


The first return of the product involves the payment of postage of 8,00€.. After completing the proforma invoice of rendered if booked a withdrawal by contacting BRT, TNT or DHL.


Foreign Country
Shipping costs are charged to the consumer and are indicated in Shipping paragraph.


The package must be delivered to the carrier closed. If the return is sent back using a different courier, all costs will be borne by the user. send an e-mail confirming the receipt of the return and the refund procedure activation. The refund of the price of the returned products is done within 15 days from the date in which BROS  Ltd has received the returned product in the indicated conditions.

The products to be returned must not have been worn, damaged, must not have been washed or altered and must not show any signs of use. The soles of the shoes must be in perfect condition and show no signs of any kind. They must submit again all the original cards and the seal intact. Each item must be returned including all labels, packaging and original accessories (dustbags, hangers, clothes cover etc.) received along with the order.

The shoes should be tried on a carpet and are being given in the original box, which is part of the product. The shoes made no box or in a box damaged may be rejected and sent back to the customer.

The underwear and swimsuits must be tried on over underwear, without removing the protection sticker. If the adhesive should be removed or crumpled garments, the return will not be accepted and will be returned to Customer.

They will not accept returns that do not meet all the requirements.


3 types of compensation are available:

1. Change measure or Replacement


You can make the change just for a different size or a different color of the same item, if available. The new requested item can be returned in the same way. And 'possible to replace the purchased product to only one other similar size or different within 14 days from the date of delivery and provided it is available. To make the change you need to send an e-mail with the request to return to

To make the change wait for the authorization by BROS srl.

Unauthorized changes are not accepted.

Specify the new size / extent, respecting the conditions of the return procedure.

If you want to change to another product you may want to apply for a store credit and to make a new purchase separately.

The replacement product will be sent to you at no additional costs in Italy, while the shipping costs are borne by the customer for other countries.


2. Store Credit


Once the return is received and processed, it will be sent to the customer a voucher equivalent to the total amount paid to be used for future purchases containing an alphanumeric code.


The Store Credit:

• it can be used only once within 3 months from the time of the return

• can not be combined with other Store Credit

• it must be used entirely in order of value equal to or greater.


3. Reimbursement


Once the item will be received by BROS Ltd., we will proceed automatically to the reimbursement of the price of the product / s made, if not deteriorated, and the shipping costs for the initial delivery to you (the price), expressly excluded expenses of items to be returned, and the bank charges back the amounts that remain to the User. The rebate of the price, will be on the credit card or paypal account used for payment within 15 days of delivery for return. (Unless the case of defective products at the origin).


Any amount of differences due to exchange-rate fluctuations can not be refunded. customs duties and sales taxes are non-refundable for orders placed outside the EU. In this case,

the redemption may be suspended until receipt of the goods or until the system demonstration by the consumer of having sent back the goods, whichever is earlier.

The User is liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


If the products do not comply with the conditions for the acceptance of the return, the User shall not be entitled to any refund.

You can change the products ordered directly from our store.

To make a change, you must provide the electronic invoice and the printable form from the site.

The store will take back the article or articles at the price shown on your bill. In case of replacement by another article, this will be invoiced at the price indicated at the time of the change. The store will change the article or articles with one of the same value or greater value. In the case of a transmission with higher value article, you will pay the difference according to the payment methods accepted in our boutique.

No refunds can be made in our boutique. also reserves the right to refuse unauthorized returns or who does not comply with all the conditions.

In these cases the goods will be returned to the sender at the original shipping.

In all matters not specifically expressed, evidence shall be the European standard for remote trading.


Defective goods
With regard to defective products, the User may use the law relating to them by returning the product within the terms set forth in these conditions at their own expense. BROS srl. reserves the right to assess the existence or otherwise of such defects and, if so, to refund / replace the defective product by returning the relevant shipping costs if incurred by 'User.

Legal notice and conditions of use
The site is operated by BROS srl. L 'access to and use of this website require reading, knowledge and acceptance of these Terms and Conditions and Privacy Policy ( "Privacy Policy"). These terms and conditions of sale are governed by Italian law and in particular by Legislative Decree of 6 September 2005, No. 206, by the Legislative Decree of 21 February 2014 n. 21 on distance contracts and by Legislative Decree of 9 April 2003, n ° 70 for the aspects of electronic commerce. In case of disagreement the parties undertake to seek to resolve any disputes out of court. Unless you addivenisse a contrast solution the user has the ability to initiate ordinary proceedings for the resolution of disputes arising from the interpretation or execution of these general conditions of sale.


BROS srl can update at any time the General Conditions of Use and Privacy Policy.

Using you accept the Terms of Use and the Privacy Policy, as well as posted on the site. You can consult at any time the current Terms of Use and Privacy Policy simply by clicking on "Sales Policy" or "Privacy" on the site. These conditions apply throughout the duration of the setting on line of the services offered by The terms and conditions of sale may be updated to conform to new laws or regulations or internal motivations of society. The new terms and conditions will be effective from the date of publication on the website

BROS srl can not be held responsible for any inconvenience or damage inherent and resulting from the use of the Internet; merely by way of example reference is made to an interruption of service, external intrusion, presence of computer viruses or facts that qualify as force majeure in accordance with the case law.

Moreover, BROS srl can not be held responsible for any breach of its contractual obligations if this is due to an accidental case or major force, including, by way of example, strike, fire, disaster, failure and generally any event that prevents the proper execution of the orders.

Intellectual property
All Site content (drawings, illustrations, photographs, text, graphics, descriptions, trademarks, images, videos) is the exclusive property of BROS Srl or it granted the license. It 'may not reproduce, distribute, publish, copy, modify or sell by any means, partly or wholly, the content of the site can print material for personal use only and not commercial.