• Returns, Changes, Replacements
• Defective Goods
• Imprint and conditions of use
These general conditions of sale apply between: The company
BROS srl, a limited liability company, share capital € 10,000.00 fully paid
Registered Office: C.so Mazzini No160 - 87100 Cosenza, VAT and tax code:
03317920787, Office of Cosenza Company Register
REA number: CS – 226 831, hereinafter referred to as “BROS
srl" and All physical persons, defined under art. 18 of the Consumer
Code, as "consumer" who visit and who make a purchase on
the web- site www.giordanocosenza.com here after '
"USER" These conditions aim to define the mode of Distance selling
BROS Ltd. and the USER, from ordering through to payment and
delivery. They regulate all the steps needed for execution of the order and
ensure the monitoring of this order between the contracting parties.
The order implies irrevocable adhesion to the general
conditions of sale. The general conditions can be in a time of changes or
additions; It provided, however, that the conditions applicable to the sale
will be those in force at the date on which it was submitted by you on the
order www.giordanocosenza.com site.
The “User” declares:
- the ability to conclude this contract;
- not to make acquisitions in order to resell the products;
-Is not acting for purposes related to the commercial,
business or professional activity.
To purchase one or more products on giordanocosenza.com site
is necessary to first proceed to creating your own customer profile giving
their consent to the processing of their personal data.
You will be liable for any improper or unauthorized use of
giordanocosenza.com site and its content. Thus BROS srl will not be held
responsible for any use of the site and its contents, put in place by the User
in violation of these conditions, laws or regulations or in any case that has
not been previously authorized by BROS srl in writing.
In addition, the User will be held responsible in case of
disclosure of information or data that are incorrect, which is false or
relating to third parties (in the event that the third parties have not given
their consent), as well as for any improper use of such data or information.
The products offered for sale by BROS srl are those that appear on the website
www. giordanocosenza.com the date of the
consultation of the site by you. Giordanocosenza.com sells only products of
excellent quality, purchased directly from the most prestigious Italian and
international fashion houses. BROS srl is the official dealer for all products
and all brands that are offered for sale on this site. The products are offered
for sale within the limits of available stock. Characteristics of the products
offered for sale are described with the greatest possible degree of accuracy.
However, the images and colors of products offered for sale on
giordanocosenza.com may not match the actual ones due to the Internet browser
and / or monitor: BROS is not responsible for any inaccuracies due to a
particular computer configuration or a malfunction. For further product
information please contact Customer Service by e-mail
firstname.lastname@example.org. If, due to the purchase by several
simultaneous clients, the ordered product is no longer available, you are sent
an e-mail of cancellation.
BROS Srl may change at any time and without notice the
products offered for sale on giordanocosenza.com and its price. As an
authorized dealer of all brands on the giordanocosenza.com site, guarantees the
authenticity of each item.
The prices published on the website, payments and invoices
of orders are in Euro:
- For EU countries include VAT. The prices indicated take
account of the VAT applied on the day when the order is submitted. If the
interest rate were to be modified, these changes could affect the price of the
items without which the User can complain nothing;
- For countries outside the European Union Taxes are not
The prices do not include any shipping costs.
The shipping costs are shown at the time of order, according
to Article 7 mode and remain at Your expense except in cases where the same are
expressly charged with BROS srl.
Shipments outside the European Union are exempt from VAT but
may provide for the payment of import taxes, which is the sole responsibility
of the customer. BROS srl reserves the right to change its prices at any time.
The products will be billed based on the rates in force on the site at the time
when the order is recorded. The amount that will be charged to your credit card
or your bank account can vary because it is based on currency fluctuations and
bank fees. We therefore invite you to contact your credit card company to
request detailed information on exchange rates and bank fees related to the
By placing an order, you represent:
- That I have read and accepted irrevocably the present
general conditions of sale. The shipment of the order is worth thus acceptance
of the general sales conditions, the Policy on the processing of personal data
and the terms and conditions for withdrawal.
- Expressly and irrevocably to accept the prices and
descriptions of products available for sale, as identified on the site
giordanocosenza.com and having considered complete and exhaustive.
The order will be definitively recorded only at the time of
the last confirmed in the payment (by credit card, Paypal or bank transfer
screen). Since the last click of acceptance, the order is considered
In any case, before sending the order and payment will be
made visible on the site a screen where the information will be published about
the identity of the supplier, the main characteristics of each product ordered
and its price (including all applicable taxes ), the type of payment used, the
conditions of delivery of the products, the contributions that may be required
for delivery and transportation in addition to references to the terms and
conditions for the return of products purchased online. In time the order by
BROS Ltd is expected to send a mail to you. This email is a confirmation that
the order has been taken into account by BROS Ltd., and as well as the ordered
product is available. For more information on this stage, monitoring or
performance of your order, questions about shipping times, the conditions for
exercising the right of withdrawal or any other questions, you can contact BROS
srl via e-mail to: email@example.com.
You can make purchases directly online through these payment
• GestPay (Banca Sella and all credit card circuit).
GestPay is the first online payments platform in
Italy, with the higher safety level.
You can pay from anywhere in the world and with any credit
• PayPal (PayPal account or credit card)
PayPal is the world leader in secure online payments.
It allows you to make purchases with maximum security through a PayPal account
or credit card. The amount is debited from the customer's account on the basis
of actually shipped items. For more information click here.
• Bank transfer - You can also pay by bank transfer. As the
bank transfer must be written necessarily the order number, order date, name of
the customer who placed the order so that we can identify your purchase. The
bank details, which make the transfer are:
CREDITO EMILIANO - Agenzia di Cosenza, via G. Mazzini n.
IBAN: IT 67 H 03032 162000 1000 000 3817
BIC/SWIFT : BACRIT21507
HEADED TO: BROS S.r.l.
Reason of payment: order number – customer’s
name and surname
The customer must make the transfer within 2 working days
from the date of order and especially to send a copy of the payment slip to the
email address: firstname.lastname@example.org
The shipment of goods purchased is conditional on the actual
transfer of the recessed, flush it must be within a maximum of 5 working days
from the date of order, otherwise the order placed will be automatically
• Payment to our office
You can finally proceed to purchase online by taking
advantage of the Pick & Pay service.
This service is to be paid (in cash, up to a maximum limit
of € 2,999.99, or by credit card) and pick up the goods directly and free of
charge at our Boutique in Piazza Kennedy 4, Cosenza.
The withdrawal must be made within three working days of
receiving the email order confirmation. The failure to meet this final deadline
will result in the cancellation of the order.
The delivery note and / or invoice will be included in the
package containing the product ordered. Users who place an order will have the
ability to print your invoice directly from the site, in the field reserved for
The contract (sales) means that the effects "subject
to", that is, with BROS srl reserve the sales contract in the event that
the crediting of the payment is not made. In this case BROS Ltd., pursuant to
art, 1456 Civ. Italian may also rescind the relationship with the User under
these conditions. You authorize BROS srl to debit your account and
"subject to" the amounts for products purchased on the site by means
of the chosen method of payment.
All purchases with specialization in Italy and Islands are
delivered by courier BRT, GLS or TNT. For all other destinations it is used the
DHL courier. For the locations of the Russian Federation can not be reached
with DHL, the parcels will be shipped by EMS service. BROS Ltd. does not
deliver to PO boxes (P.O. Boxes).
As required by the rules of the trade, of all shipments from
the BROS Ltd. are accompanied by an official invoice declaring the value of the
individual items in Euro. For items on sale invoice shows the discounted
Orders are shipped directly from BROS Ltd. (Cosenza - Italy)
from Monday to Friday from 9:30 to 17:30. Orders placed Friday night, Saturday
and Sunday will be processed the following Monday. Once the items have been
shipped it is no longer possible to change the destination address.
Delivery areas, costs and time of Shipping:
Free shipping for
orders over 100€ - 2/3 working days (3/4 days for islands). Below 100€ the
shipment will be charged by the customer. The price of the shipment is variable
based on the forwarder rates and will always be indicated in the order.
Up to 4/5 working days - shipments to Austria,
Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Ireland,
Luxembourg, Netherlands, Norway, Portugal, Monaco, UK, Spain, Sweden. The price of the shipment is variable
based on the forwarder rates and will always be indicated in the order.
Up to 7 working days - shipments to Albania, Andorra,
Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Estonia, Faroe Islands,
Gibraltar, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Macedonia,
Moldavia, Montenegro, Norway, Poland, Czech Republic, Romania, Serbia,
Slovakia, Slovenia, Switzerland, Turkey, Ukraine, Hungary. The price of the shipment is variable based on the
forwarder rates and will always be indicated in the order.
USA AND CANADA:
Up to 6 working days - The price of the shipment is variable based on the forwarder rates and will
always be indicated in the order.
RUSSIAN FEDERATION (Russia):
Up to 7 working days - The price of the shipment is variable based on the forwarder rates and will
always be indicated in the order.
REST OF THE WORLD:
Up to 10 working days - shipments to Africa, America,
Asia, Australia, New Zealand. The
price of the shipment is variable based on the forwarder rates and will always
be indicated in the order. The price of the shipment is variable based on the forwarder rates and will
always be indicated in the order.
• You can use the Pick & Pay service (payment and
collection at our boutique) See section Payments (link).
To ensure the safety of the shipment the shipper asks the
signature "receipt" of the recipient at the time of delivery; if this
is not possible, the goods are not delivered. Upon arrival of the goods,
customers are asked to carefully inspect the package before affixing a
successful delivery of the shipment test signature.
If, upon delivery, the outward appearance of the package has
deficiencies, the Customer must proceed to open the package in the presence of
the conveyor and for any reason, the box looks tampered or if the tape is not
intact, clients are requested to sign the receipt "subject", or to
refuse delivery. Any problems in the delivery must be reported promptly to our
customer service and no later than 14 calendar days after order confirmation.
Returns, Changes, Replacements
Within 14 days of receipt of the product (the "Term
Return"), a term after which the products delivered are accounted as
compliance with and accepted by the user and BROS srl. reserves the right to
reject the change or refund, then You may:
1) exercise the right of withdrawal and return
the purchased goods
2) change / replace the items purchased;
3) require a store credit
After this period, the products delivered are accounted as
compliance with and accepted by the user and BROS srl the right to refuse to
exchange or refund.
The rights referred to in points 1) and 2), in addition to
respecting the terms and procedures described above, must be exercised
The user can exercise their right of withdrawal, expressing
unequivocally its intention to withdraw, by sending an e-mail to
email@example.com, in order to obtain a Return Authorization Number (
RMA - Returns Merchandise Authorization). Such authorization must be attached
to the package together with a copy of the electronic invoice.
BROS SRL will reimburse the full cost of products returned
by the customer as long as accompanied by the authorization to made issued by
BROS srl. To get a refund, or you can ship the products ordered, sending them
to the address indicated below:
Via B. Bertucci n. 8
87100, Cosenza, Italia.
The first return of the product does not involve the payment
of postage. The return of the product is not free if the products are made by a
country other than the one originally stated as a destination address. After
completing the proforma invoice of rendered if booked a withdrawal by
contacting BRT, TNT or DHL.
costs are charged to the consumer if the return of the product is managed from
a country other than Italy.
The package must be delivered to the carrier closed. If the
return is sent back using a different courier, all costs will be borne by the
giordanocosenza.com send an e-mail confirming the receipt of
the return and the refund procedure activation. The refund of the price of the
returned products is done within 15 days from the date in which
BROS Ltd has received the returned product in the indicated
The products to be returned must not have been worn,
damaged, must not have been washed or altered and must not show any signs of
use. The soles of the shoes must be in perfect condition and show no signs of
any kind. They must submit again all the original cards and the seal intact.
Each item must be returned including all labels, packaging and original
accessories (dustbags, hangers, clothes cover etc.) received along with the
The shoes should be tried on a carpet and are being given in
the original box, which is part of the product. The shoes made no box or in a
box damaged may be rejected and sent back to the customer.
The underwear and swimsuits must be tried on over underwear,
without removing the protection sticker. If the adhesive should be removed or
crumpled garments, the return will not be accepted and will be returned to
They will not accept returns that do not meet all the
3 types of compensation are available:
1. Change measure or Replacement
You can make the change just for a different size or a
different color of the same item, if available. The new requested item can be
returned in the same way. And 'possible to replace the purchased product to
only one other similar size or different within 14 days from the date of
delivery and provided it is available. To make the change you need to send an
e-mail with the request to return to firstname.lastname@example.org.
To make the change wait for the authorization by BROS srl.
Unauthorized changes are not accepted.
Specify the new size / extent, respecting the conditions of
the return procedure.
If you want to change to another product you may want to
apply for a store credit and to make a new purchase separately.
The replacement product will be sent to you at no additional
costs in Italy, while the shipping costs are borne by the customer for other
2. Store Credit
Once the return is received and processed, it will be sent
to the customer a voucher equivalent to the total amount paid to be used for
future purchases containing an alphanumeric code.
The Store Credit:
• it can be used only once within 3 months from the time of
• can not be combined with other Store Credit
• it must be used entirely in order of value equal to or
Once the item will be received by BROS Ltd., we will proceed
automatically to the reimbursement of the price of the product / s made, if not
deteriorated, and the shipping costs for the initial delivery to you (the
price), expressly excluded expenses of items to be returned, and the bank
charges back the amounts that remain to the User. The rebate of the price, will
be on the credit card or paypal account used for payment within 15 days of
delivery for return. (Unless the case of defective products at the origin).
Any amount of differences due to exchange-rate fluctuations
can not be refunded. customs duties and sales taxes are non-refundable for
orders placed outside the EU. In this case,
the redemption may be suspended until receipt of the goods
or until the system demonstration by the consumer of having sent back the
goods, whichever is earlier.
The User is liable for any diminished value of the goods
resulting from the handling other than what is necessary to establish the
nature, characteristics and functioning of the goods.
If the products do not comply with the conditions for the
acceptance of the return, the User shall not be entitled to any refund.
You can change the products ordered directly from our store.
To make a change, you must provide the electronic invoice
and the printable form from the site.
The store will take back the article or articles at the
price shown on your bill. In case of replacement by another article, this will
be invoiced at the price indicated at the time of the change. The store will
change the article or articles with one of the same value or greater value. In
the case of a transmission with higher value article, you will pay the
difference according to the payment methods accepted in our boutique.
No refunds can be made in our boutique.
Giordanocosenza.com also reserves the right to refuse
unauthorized returns or who does not comply with all the conditions.
In these cases the goods will be returned to the sender at
the original shipping.
In all matters not specifically expressed, evidence shall be
the European standard for remote trading.
With regard to defective products, the User may use the law
relating to them by returning the product within the terms set forth in these
conditions at their own expense. BROS srl. reserves the right to assess the
existence or otherwise of such defects and, if so, to refund / replace the
defective product by returning the relevant shipping costs if incurred by
Legal notice and conditions of use
The www.giordanocosenza.com site is
operated by BROS srl. L 'access to and use of this website require reading,
Italian law and in particular by Legislative Decree of 6 September 2005, No.
206, by the Legislative Decree of 21 February 2014 n. 21 on distance contracts
and by Legislative Decree of 9 April 2003, n ° 70 for the aspects of electronic
commerce. In case of disagreement the parties undertake to seek to resolve any
disputes out of court. Unless you addivenisse a contrast solution the user has
the ability to initiate ordinary proceedings for the resolution of disputes
arising from the interpretation or execution of these general conditions of
BROS srl can update at any time the General Conditions of
"Sales Policy" or "Privacy" on the site. These conditions
apply throughout the duration of the setting on line of the services offered by
giordanocosenza.com. The terms and conditions of sale may be updated to conform
to new laws or regulations or internal motivations of society. The new terms
and conditions will be effective from the date of publication on the website
BROS srl can not be held responsible for any inconvenience
or damage inherent and resulting from the use of the Internet; merely by way of
example reference is made to an interruption of service, external intrusion,
presence of computer viruses or facts that qualify as force majeure in
accordance with the case law.
Moreover, BROS srl can not be held responsible for any
breach of its contractual obligations if this is due to an accidental case or
major force, including, by way of example, strike, fire, disaster, failure and
generally any event that prevents the proper execution of the orders.
All Site content www.giordanocosenza.com (drawings,
illustrations, photographs, text, graphics, descriptions, trademarks, images,
videos) is the exclusive property of BROS Srl or it granted the license. It
'may not reproduce, distribute, publish, copy, modify or sell by any means,
partly or wholly, the content of the site www.giordanocosenza.com can print
material for personal use only and not commercial.